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Turnaround
Turnaround is currently 5 business days after payment and hosting logins are received. Turnaround applies to all orders, web, print and maintenance.
FAQs
We have listed the most frequently asked questions about our products and services below. If you are still unable to find the answer to your question, please feel free to contact us anytime. We will be happy to answer any questions you may have and assist you in any way that we can.
What forms of payment do you accept?
BoutiqueMama.com accepts secure online payments through Paypal or Google Checkout.
I am new to this. How does this work?
This is our most frequently asked question and understandably so. We have outlined the basic steps involved in purchasing your new website design when using one of the web hosts we work with. Click here to view the easy 3-Step Process involved in launching your business online.
Which web hosting companies do you work with?
Click here for a list of web hosting providers we currently work with.
I don't see my web host listed. Will your web templates work with my host?
BoutiqueMama.com templates are designed to work with the content management system that our hosting providers install on our customer's sites. To receive installation services, you must set up hosting with one of our web hosting providers.
Do you work with WahmShoppes or DIYeStores?
At this time we do not offer installation services for these hosting companies.
Can you be reached by telephone?
We are a small company and field hundreds of inquiries each month which makes it virtually impossible to offer telephone inquiries. However, our site is loaded with tons of information about our templates including an article entitled, "How Does This Work?", FAQ's, as well as detailed information on each template product listing. We will be happy to answer all enquiries via email, and will do so within one business day. If you have questions pertaining to the content management system or web hosting, you may contact the web host directly for more information.
I changed my mind about my template purchase. Can I get a refund?
We do not provide refunds for purchases when a customer has changed his or her mind. In these cases a store credit will be issued.
When will you have new designs available?
This is one of the most frequently asked questions as well. We create designs as we have time each week and get them posted as soon as we can. However, there is no scheduled time for these to post. We appreciate your patience during our busy season as we do our best to get fresh new designs up as soon as possible.
Do you offer custom logo design?
BoutiqueMama.com does not currently offer custom logo design. However, we would be happy to add your logo to one of our designs at no extra charge. Click here for detailed information about implementing your logo into a BoutiqueMama.com design, and for links to a few online logo design firms.
I already have a logo, can it be added to one of your designs?
We would be happy to add your logo to one of our designs at no extra charge. However, a few requirements must be met. Click here for detailed information about implementing your logo into a BoutiqueMama.com design.
Can the color and/or font be changed on one of your designs?
We are happy to do an overall color change to most of our designs for an additional fee. Click here for more information.
How many copies of each design do you sell?
BoutiqueMama.com web templates are sold an unlimited number of times.
Can I use my web template for my eBay auctions and storefront, or for my blog?
Your web template and graphics are only to be used for the website you purchased the template for. Please review the BoutiqueMama.com Terms and Conditions documentation for more information. We will be happy to create these types of templates and/or banners for you to match your design.
Can I use my graphics for my printed matter, such as my hang tags and newsletter, etc.?
When you purchase a BoutiqueMama.com design, you are purchasing a limited usage license to use the template and graphics for the purpose they are intended for as they were installed on your site. (Please review the BoutiqueMama.com Terms and Conditions documentation for more information.) If you would like to purchase print design items to match your site, please see our Print Design category.
Can I get the layered .psd and/or .jpg files so I can create printable items myself?
We do not provide layered .psd or .jpg files with your template purchase. When you purchase a BoutiqueMama.com design, you are purchasing a limited usage license to use the template and graphics as they were delivered to you. The template graphics are not to be used for creating additional graphics for your site or for print design items. (Please review the BoutiqueMama.com Terms and Conditions documentation for more information.
How long before I can expect my order?
Following my receipt of your web hosting logins email, we will schedule your template installation. Turnaround time is posted on the home page of BoutiqueMama.com. If you have made any special requests or need to forward a logo to us, etc. your project will not be scheduled until we have received all items. If you have ordered add-ons these items will be forwarded to you within 2 business days after your template is installed, depending on how many items you have ordered. If your installation is scheduled for a given day, be assured that it will be installed that day, but it may not be until later in that day. We appreciate your patience!
Why does it take so long for you to install my template?
BoutiqueMama.com works with hundreds of customers of each month and turnaround time is where it is at simply because we are a small company and have so many orders to fill. However, you do not need the template installed to begin working on your site. You may begin adding content to your site as soon as your web host has set up your account and your content will not be disturbed when the design template is installed.
Do you add my categories, products and content?
Your template purchase does not include the addition of categories, products, photos and text and this task will be your responsibility. Each of the web hosting providers we work with provide an excellent set of tutorials and friendly customer support to assist you with the process.
Can I sell or give my template to someone else to use if I don't need it anymore?
When you purchase a template from BoutiqueMama.com you are purchasing a limited license to use the template and graphics as they are delivered to you on the site you purchased it for. BoutiqueMama.com retains the copyright to the template and graphics. This license in not transferable to another site, nor does it give you the right to sell it or gift it to someone else to use online.
I don't see my question answered here.
We will be happy to answer any questions you may have. Feel free to contact us and we will respond via email within one business day.
